About guarantee

In rare cases, goods purchased by way of handling of accidents and luggage during transport may arrive in a broken state.
In that case you can make the following compensation correspondence based on the warranty contents of the shipping company.


Insurance for domestic and international shipping
✓Examples for compensation during shipping
broken by accident during shipping
Total loss, partial damage

[× Examples not covered by compensation during shipping] Damages not recognized as an accident during shipping
Operation failures of electrical appliances
Not considered to be broken during shipping
Cannot be seen to be broken during shipping from the appearance
Damage or stain of the outer box which does not affect the use of the product itself, or damage, stain, or loss of product package (box, bag, etc.)
Opened goods. *Products can be opened at customs inspection (including sampling inspection).
In the case that the customer refused to receive the package
Authenticity of brand-name goods
Slight scratches or dirts that does not affect the performance of the products
Inspection of color or size without tag or description
Inadequate products due to aged deteriorationProducts that use fragile items such as bottles and glasses
When the shipping company determines that it is not covered by the warranty


【Method of Warranty Procedure】
① Please contact the shipping company that received your package.
Since we have listed the phone number of the shipping company below, please contact the relevant shipping company.
Japan Post (English correspondence counter): 0570-046-111
Sagawa Express (English response window): 050-3032-9151
* If there is a problem with the product, please contact us as soon as you receive the package.
* Please be aware that there may be cases where the warranty does not apply when there is a problem outside of Japan after receiving at the airport in Japan.

If you buy more than one item in one order and only one item has been damaged and you arrive, the refund is only for the applicable item price.
If the package for which delivery guarantee is applied is damaged during delivery, please do it within 10 days from the arrival date of your package.
If custom duty is applied, custom duty can not be refunded
Conciergent does not support support for shipping arrangements after shipping arrangements and shipping during transportation, so please acknowledge.